CareSolveEMS Link
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Pre-arrival readiness for emergency departments

The patient is 16 minutes out.
Your team can already see them.

EMS Link listens alongside your existing radio handoff and organizes each EMS report into a shared patient view — acuity, vitals, activation context and the original audio — so your receiving team can prepare before arrival.

Request a demo Explore the sample dashboard →

Designed by emergency medicine physicians · Runs inside your ED · Nothing changes for EMS crews

Medic 8 · radio report 00:42

“…inbound with a 68-year-old male, right-sided weakness, last known well twelve-ten, takes Eliquis, sugar 142, pressure 168 over 92. ETA sixteen minutes…”

Stroke activation · criteria reported
1
68 y · MaleRight-sided weakness, facial droop
16 minETA 12:54
Medic 81 West
HR104Irregular · AFib
BP168/92mmHg
SpO₂96%Room air
Temp37.1°C98.8°F
RR18/min
GCS14E4 V4 M6
BGL142mg/dL
EtCO₂Not reported
✓ Incoming✓ ProcessingVerifyingFinal
TranscriptNotes · 2PDF
0changes for EMS crews or agencies — it runs inside your ED
4activation pathways, tuned to your protocols
1shared view for the whole receiving team

Why it matters

The report reaches one person. The patient needs the whole team.

When patient information has to be remembered, repeated or pieced together, preparation becomes one more task competing for attention. EMS Link puts each incoming report into a patient-centered workspace your team reviews together.

Today

  • Written on a glove
  • Called across the department
  • Repeated at the bedside

With EMS Link

  • Structured as it's spoken
  • Visible to the whole team
  • Original audio one click away

Built from the receiving end

Designed by emergency medicine physicians.

EMS Link grew out of a moment every emergency department knows: a radio report arrives while the team is busy, and its details have to hold until the ambulance does. Every screen is built around the people on the receiving end — the charge nurse, the receiving clinicians and the specialty teams who need to know first.

How it works

Listen, structure, share.

Runs passively on your site's approved radio or audio source. Nobody re-types the report, and nobody changes how they talk.

01

Capture the report passively

EMS and ED staff keep their usual verbal handoff. EMS Link hears the report through your ED's radio audio, with a backup capture computer ready to take over if the primary drops.

02

Turn speech into fields

Acuity, complaint, vitals and ETA are captured as the medic speaks. Each report is labeled from Incoming to Final, so your team always knows what is confirmed and what is still coming in.

03

Share it with the team

A live arrival board, the transcript with audio, team notes and a one-click PDF. Optional downstream connections are scoped with your IT team.

Your department, your decision

Runs inside your ED. No EMS buy-in required.

EMS Link works from the radio traffic your emergency department already receives. There's nothing for crews to install and no agency integration to negotiate — your ED can adopt it on its own.

  • Crews call in exactly as they do today
  • No new app, device or login for EMS
  • Set up with your ED, IT and security teams
EMS crewRadios in as usual
Inside your emergency department
ED radioAudio you already receive
EMS Link
Your teamCharge, clinicians, specialty

The arrival board

See the next 30 minutes of your department.

Every inbound patient on one timeline, laned by acuity. Hide the timeline when you just want the cards.

Charge nurses & flow

Incoming demand, ETAs and needs at a glance — plan rooms, staffing and equipment sooner.

Receiving clinicians

Complaint, vitals and activation context before the bedside handoff begins.

Specialty teams

Shared arrival info to coordinate stroke, trauma, cardiac or sepsis prep through your channels.

Time-sensitive arrivals

Make the activation visible. Keep the reasoning within reach.

Give stroke readiness an earlier start.

Last known well, anticoagulation, blood glucose and reported neuro findings in one view — plus RACE or LAMS when the medic reports them, per your stroke protocol.

Supports early coordination with the stroke team and imaging, guided by your hospital's activation process.

Stroke activation · ESI 1Medic 8 · 16 min
Last known well
12:10
Presenting finding
Right-sided weakness
Anticoagulation
Apixaban (reported)
Blood glucose
142 mg/dL
LAMS
Not reported

Sample data. Activation levels, criteria and displayed variables are configured to each hospital's protocols.

A clearer handoff

Every detail, traceable to the words that said it.

The original conversation stays one click away. Select any line to hear it; topic tags show where the medic covered the patient, mechanism, vitals, treatment and ETA.

  • Timestamped lines, synced to the audio
  • Oxygen support and rhythm kept beside the vitals
  • Missing values show as missing; anything estimated is clearly labeled
  • Team notes and a one-click PDF once the report is final

Security & implementation

Deployed with your clinical, IT and security teams.

Every deployment is scoped together before EMS Link touches patient information: sign-in, audio source, data handling, retention and protocols. Read the security overview →

Microsoft sign-inSAML SSORole-based access

Access & identity

Your sign-in method, department access, and who can view, edit or use radio tools.

Audio & patient data

Approved audio source with primary and backup capture, data flow, hosting, encryption, and access to recordings.

Retention & audit

Agreed retention and deletion, tracked staff corrections, audited access and changes.

Hospital protocols

Activation criteria, patient fields and alerts — managed by your own site admins in the EMS Link console.

Integrations

Optional EHR, notification or documentation interfaces, with clear support ownership.

Pilot & evaluation

Agreed goals — report availability, acknowledgment, readiness milestones — measured first.

Questions

What EMS Link is — and isn't.

Inquire about pricing →
Do our EMS agencies need to sign on?

No. EMS Link runs inside your emergency department, using the radio audio your ED already receives. Crews don't install anything or change how they call in, and there's no agency integration to set up. Deployment is scoped with your ED, IT and security teams.

Does EMS Link change our verbal handoff?

No. Once your site's audio connection is configured, EMS Link captures and organizes the report passively while EMS and ED staff continue their usual verbal handoff. The dashboard adds to that conversation; it doesn't replace it.

Will it improve our readiness times?

Earlier access to organized pre-arrival information is intended to help your team prepare sooner. We measure impact in your workflow — from report receipt to team acknowledgment and readiness — rather than claiming time savings up front.

Does it eliminate handoff errors?

No tool can guarantee an error-free handoff. EMS Link is designed to reduce avoidable information loss by keeping patient details and the source transcript together. Clinicians still confirm critical information and follow local protocols.

Does an alert automatically activate a team?

No. The dashboard surfaces activation context for clinical review. Activation, notification and escalation stay governed by your hospital's protocols and any integrations you explicitly configure.

What can I try in the sample dashboard?

Simulated stroke, trauma, STEMI and sepsis patients: switch views, inspect activation variables, open the Medic Transcript and try sample edits. Fictional data only — not a clinical system.

Give your next arrival a head start.

See EMS Link with your own workflow in mind, or explore simulated patients in the sample dashboard now. Or email admin@caresolve.ai — please don't include patient information.

Request a demo Launch sample dashboard