Access & identity
Your organization's sign-in method, department access, and who can view, edit or use radio tools. Authorization is enforced by the server, per site and role.
Security & implementation
A clear conversation.
A considered deployment.
Bring your clinical, IT and security teams into the same conversation before EMS Link connects to patient information. Nothing changes for your EMS crews — every decision below is made with your emergency department.
About the sample dashboardThe sample dashboard on this site uses fictional patients and isn't connected to a hospital, identity provider or radio source. Production deployments are scoped with your teams as described below.
What we agree on together
Six conversations before go-live.
Audio & patient data
The approved audio source, primary and backup capture computers, data flow, hosting locations, encryption, and who can access recordings and transcripts.
Retention & audit history
Retention and deletion for audio and patient records, how staff corrections are tracked, and how access and changes are audited.
Hospital protocols
Activation criteria, patient fields and alerts — managed by your own site admins in the EMS Link console, with clinical review responsibilities agreed up front.
Integrations & responsibilities
Optional downstream interfaces, support ownership, monitoring, downtime handling, and any applicable business associate agreements.
Pilot & evaluation
Agreed evaluation goals — report availability, staff acknowledgment and preparation milestones — measured before any outcome claims are made.
Who signs in, and how
Separate doors for separate jobs.
ED staff
Sign in with Microsoft or your hospital's SAML single sign-on. What each person can see and edit follows the roles your organization assigns.
Access Point computers
The capture computers that stream radio audio use their own accounts, with a password and an authenticator code at every sign-in. They can't open the patient dashboard.
Site administrators
Approve access requests, manage users, and maintain fields, alerts and radio inputs for their site in the EMS Link console.
A practical start
From workflow review to a scoped pilot.
- Understand the departmentAudio source, users and your existing handoff.
- Agree the configurationProtocols, access, data handling and optional integrations.
- Evaluate togetherValidate the workflow and measure the agreed pilot goals.
Questions for your IT or clinical team?
Send them our way, or email admin@caresolve.ai. Please don't include patient information.